On December 11, 1990 Legislation was enacted to provide statewide enhanced-911 telephone service in Massachusetts. Enhanced 911 is designed to report various types of emergencies. An emergency can constitute many different situations. Here are a few examples to assist you in determining what types of situations you should use 911 to report and what types of situations you should not use 911.

The following list is a sampling of situations where dialing 9-1-1 is appropriate. This list is not all-inclusive. It is only intended to demonstrate some of the types of situations or emergencies that should be reported by dialing 9-1-1. As a rule, 9-1-1 should be used whenever a person has or is in danger of an injury or property is in imminent danger. To report non-emergency situations call 781-293-4625 and dial “0” to reach the dispatcher on duty.

– To save a Life – To stop a crime


– To report a fire

– Motor Vehicle Accidents

– Burglaries

– Medical Emergencies

– Fires

– Missing or Abducted Persons

– Drunk or Impaired Drivers

– Domestic Assaults and Disputes

– Assaults in Progress

– An Intruder in Your House or on Your Property

– A Stolen Motor Vehicle

– Shoplifting

When not to dial 9-1-1
Do not dial 9-1-1 to report Animal Complaints; Traffic Complaints; Road Conditions or Nuisance type Complaints. Calls for general information such as School Closings, Directions or Weather Conditions are also inappropriate for 9-1-1. REMEMBER, “9-1-1 is for EMERGENCIES only.”

Some Things You Should Know About 9-1-1
When a caller dials 9-1-1, the name and address from which you are calling will be displayed at the operator’s location. The operator will need to verify this information in the event that the emergency is at a different location than that which the call has been placed.

Hearing Impaired Persons
A 9-1-1 Operator is trained to take a call using a teletypewriter/telecommunications device for the deaf. This is commonly referred to as TTY. Hearing impaired persons may also use the Massachusetts Relay Center to contact 9-1-1.

Cellular Telephones
9-1-1 can be dialed from a cell phone. Your call will automatically be directed to the nearest Massachusetts State Police Barracks. The State Police Operator will determine your location and nature of the emergency. The operator will then forward your call to the appropriate agency in that jurisdiction.

Accidental 9-1-1
If someone in your home should dial 9-1-1 accidentally, DO NOT HANG UP on the 911 Operator. The Operator will need to verify that the call was placed in error and verify your name and address. A Police Officer may be dispatched to the originating address if there is “hang up” or “silent” 9-1-1 call or the Operator believes there may be an emergency. In the event of “hang up” or “silent” 9-1-1 call, the Operator will call back to the originating telephone. ANSWER the phone if you have made a 9-1-1 call by mistake. Do not be surprised or upset if a Police Officer comes to your door. The Officer is verifying that there is no emergency.

Stay on the Phone
If you are reporting an Emergency or Crime, remain on the phone with the 9-1-1 Operator until the Operator tells you to hang up or help has arrived. You may be able to provide additional information to the Operator that will assist the responding Emergency Personnel in helping you or apprehending a suspected criminal.

Non-Emergency Calls to 9-1-1
When a 9-1-1 Operator receives a call that does not constitute an emergency, the call will be directed to a recording. The recording will state “911 is for Emergencies only. Please consult the Verizon directory white pages for the seven digit number for this call.” The phone will then disconnect. All non-emergency calls to the Hanson Police Department should be placed to 781-293-4625.

Disabled Persons
If you or a person with a disability resides with you and you would like emergency personnel to be aware of that disability, you may record this information with E911. If you record this information with E911, the type of disability that you have specified will appear on the 9-1-1 Operator’s screen whenever a 9-1-1 call is placed from your telephone. Providing this information to the responding emergency personnel can aid them in assisting you. If you would like to record this type of information download this form. The form is in PDF file format and you will need Adobe Acrobat Reader to read and print it. : Fill out the form completely and submit it to Senior Dispatcher Debra J. Brown at 775 Main St., Hanson, MA 02341. If you have any questions, call 781-293-4625 ext 0.

Download & Print PDF:»911 Disability PDF